LeadMapz

Refund & Cancellation Policy

Last updated: 14 September 2026

LeadMapz is a product of Optimum IT Solutions. We want you to test the service before paying, so every account starts with 20 free lookups. This page explains what happens after that.

Cancelling a subscription

Cancel at any time from your account. Your plan stays active until the end of the period you have already paid for, and you are not charged again. We do not pro-rate part months unless the law where you live requires it.

14-day cancellation right (UK and EU consumers)

If you are a consumer in the UK or EU you may cancel within 14 days of purchase. Because the service is digital and available immediately, by starting to use it you ask us to begin at once and accept that the right to cancel is lost once the service has been fully supplied. Where you have only partly used it, we refund the unused portion. Sole traders and companies buying for business use do not have this statutory right, though the goodwill terms below still apply.

Credits and failed lookups

  • Credits reserved for a search that fails, is cancelled or returns no usable records are returned to your balance automatically.
  • A duplicate record that is already in your pipeline is not charged.
  • Credits already spent on successful lookups are not refundable, because the data cost has been incurred.
  • Unused plan credits do not carry over after cancellation and have no cash value.

    • Service problems

    If the service is unavailable for a prolonged period, or a paid feature does not work as described and we cannot fix it, contact us and we will credit or refund the affected part of your fee. Tell us within 30 days of the problem.

    How to ask for a refund

    Email hello@leadmapz.com from the address on the account with your invoice reference and what went wrong. We reply within 5 working days and approved refunds are returned to the original payment method within 10 working days.

    Chargebacks

    Please contact us before raising a chargeback. Accounts with an open chargeback are suspended until the dispute is resolved.